Refund & Cancellation Policy

Operated by: ZAYNLY ARTIFICIAL INTELLIGENCE CONSULTANCY
Business Licence: CN-5485888
Jurisdiction: Abu Dhabi, United Arab Emirates

Effective Date: 20 December 2024
Last Updated: 9 November 2026

1. Overview

Open Academy of Technology (“OAT”, “we”, “our”, or “us”) is an online educational platform operated by ZAYNLY ARTIFICIAL INTELLIGENCE CONSULTANCY (“Zaynly”).

We aim to provide transparent pricing, accessible education, and high-quality professional training.

This Refund & Cancellation Policy explains the conditions and procedures for requesting refunds, cancelling enrollments, and resolving payment or course-access issues.

This policy applies to individual courses, online learning programmes, and other educational services purchased through OAT, unless specific conditions are clearly stated for a particular programme.

Nothing in this policy excludes or limits mandatory consumer rights under applicable legislation.

2. Standard Self-Paced Courses

OAT offers standard self-paced courses, generally priced at AED 365, unless another price is displayed at checkout.

Standard course purchases normally include 365 consecutive calendar days of access following successful enrollment activation.

2.1 Voluntary Seven-Day Refund Period

Learners may request a voluntary refund within 7 calendar days from the date of purchase, provided all the following conditions are satisfied:

  1. The refund request is submitted within the seven-day period.
  2. No more than 10% of the purchased course lessons have been accessed or completed.
  3. No course completion certificate has been issued.
  4. The learner has not downloaded, copied, reproduced, or distributed a substantial portion of restricted course materials in a manner that violates our Terms of Service.

2.2 Refund Eligibility

Refund requests will be assessed using the purchase date, course activity records, enrollment information, and other relevant details.

Accessing a limited number of lessons for evaluation does not automatically disqualify a learner from a voluntary refund, provided the conditions above are satisfied.

2.3 Requests Outside the Seven-Day Period

Requests submitted after the seven-day voluntary refund period, or requests that do not satisfy the voluntary refund conditions, may not qualify for a discretionary refund.

However, they will be assessed where appropriate, particularly in cases involving:

  • Duplicate payments.
  • Incorrect or unauthorized transactions.
  • Material course misrepresentation.
  • Failure to provide the purchased service.
  • Verified technical problems that cannot reasonably be resolved.
  • Other circumstances requiring a remedy under applicable law.

The voluntary refund conditions do not override statutory cancellation rights, mandatory consumer protections, or other legally required remedies.

3. Live Online Courses and Instructor-Led Programmes

Some OAT programmes may include scheduled live online sessions, workshops, bootcamps, or instructor-led training.

These programmes may have separate schedules, instructor commitments, and delivery arrangements.

3.1 Cancellation Before the Programme Starts

For separately scheduled live programmes, learners may request cancellation at least 48 hours before the first scheduled session.

Refund eligibility will be assessed according to the published programme conditions, any services already provided, and applicable consumer protection requirements.

3.2 Cancellation After the Programme Starts

Once a live programme has started, refund requests will be evaluated based on:

  • The programme’s published cancellation conditions.
  • The number of sessions already delivered.
  • Educational services and materials already provided.
  • Any separately agreed contractual conditions.
  • Applicable consumer protection legislation.

A refund is not automatically guaranteed for missed sessions or a learner’s decision to discontinue participation after the programme has started.

Mandatory legal refund rights remain unaffected.

3.3 Cancellation by OAT

If OAT cancels a paid live programme and cannot provide a suitable alternative, affected learners will be offered an appropriate refund or other remedy required by applicable law.

4. Technical Problems and Course Access Issues

OAT aims to maintain reliable access to its website, Tutor LMS platform, and educational materials.

If a learner cannot access a purchased course because of a verified technical or platform problem, we will make reasonable efforts to investigate and resolve the issue.

Depending on the circumstances, available remedies may include:

  • Technical support and troubleshooting.
  • Restoration of course access.
  • Extension of the course access period.
  • Replacement access or an equivalent alternative.
  • A partial or full refund where appropriate or legally required.

Where a verified material platform problem cannot reasonably be resolved, we will assess the appropriate remedy in accordance with applicable law.

Learners should contact our support team promptly and provide sufficient information to investigate the issue.

5. Payment Errors and Duplicate Transactions

If a learner is charged more than once for the same order or experiences an incorrect payment transaction, they should contact OAT with the relevant order number and transaction details.

Verified duplicate or erroneous payments will be investigated and corrected.

Where an incorrect payment has been confirmed, an appropriate refund will be arranged.

This applies to available payment methods, including Stripe and manual payments, such as bank transfers and money transfers.

6. Refund Request Procedure

All refund requests must be submitted through our official support email:

Email: care@zaynly.ae

To help us process the request, please provide:

  1. Registered learner’s full name.
  2. Registered account email address.
  3. Course or programme title.
  4. Order number or transaction reference.
  5. Purchase date.
  6. Reason for requesting the refund.
  7. Relevant payment confirmation or supporting documentation, where applicable.

For manual payments, learners should include the payment transfer reference or receipt to assist with verification.

6.1 Request Acknowledgment

We aim to acknowledge refund requests within 3 business days of receiving them.

6.2 Review and Decision

We aim to communicate a decision within 7 business days, subject to payment verification, investigation, and the information provided.

If additional information is required, we may contact the learner for clarification.

These are our target processing times and do not replace any shorter mandatory deadlines established by applicable law.

7. Refund Processing and Payment Methods

Approved refunds will normally be returned using the original payment method.

The following conditions may apply:

7.1 Stripe and Online Payments

Refunds for payments made through Stripe will normally be processed through the original transaction.

The time required for the funds to appear in the learner’s account depends on Stripe, the card issuer, and the financial institution.

7.2 Bank Transfers and Money Transfers

For payments made through bank transfers or money transfer services, learners may be required to provide verified banking or transaction details to facilitate the refund.

7.3 Cash Payments

Where an original payment was made in cash, the refund arrangement will be agreed with the learner through an appropriate and verifiable method.

7.4 Refund Amount

Unless otherwise required by applicable law or expressly agreed, approved refunds will relate to the amount paid for the eligible course or service.

Any deductions or fees will only be applied where legally permitted and properly disclosed.

Any statutory refund deadline takes precedence over our estimated processing times.

8. Course Access Following an Approved Refund

Where a full refund is approved and processed:

  • The learner’s access to the refunded course may be terminated.
  • Associated course enrollments may be cancelled.
  • Any certificate issued for the refunded course may be invalidated where appropriate.
  • The learner must stop using refunded paid course materials.

For partial refunds, access arrangements will be determined according to the agreed refund terms and applicable law.

OAT may retain relevant enrollment, payment, and transaction records where necessary for legal, accounting, financial, security, or administrative purposes.

9. Non-Refundable Items and Special Conditions

Unless otherwise required by applicable law or expressly stated otherwise, the following may be excluded from voluntary refunds:

  • Services that have already been fully delivered.
  • Separately purchased mentoring or consultation sessions that have been completed.
  • Downloadable digital products that are subject to clearly disclosed, legally enforceable non-refund conditions.
  • Third-party examination vouchers or services purchased on behalf of the learner, where cancellation or refund is not available from the provider.

Any exclusion will be applied only where permitted by applicable legislation.

Purchases involving multiple courses, bundles, promotional packages, or separately priced services may be subject to additional refund conditions disclosed before checkout.

10. Consumer Protection and Statutory Rights

This policy is intended to provide clear and fair refund procedures for OAT learners.

Nothing in this policy limits or removes rights available under applicable UAE consumer protection legislation, including Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations, where applicable.

Mandatory consumer rights and other non-waivable protections applicable in a learner’s jurisdiction will take precedence over any conflicting voluntary refund condition.

Where a learner is entitled to a statutory remedy, that entitlement will be assessed independently of the voluntary seven-day refund arrangement.

11. Policy Updates

OAT may update this Refund & Cancellation Policy to reflect changes in educational services, payment methods, business operations, or applicable legal requirements.

Revisions will be published on the OAT website with an updated date.

Any changes affecting existing purchases will be handled in accordance with applicable contractual and consumer protection requirements.

Learners are encouraged to review this policy before completing a purchase.

12. Contact Information

For refund requests, cancellation inquiries, payment verification, or questions about this policy, please contact:

Legal Operator: ZAYNLY ARTIFICIAL INTELLIGENCE CONSULTANCY
Learning Platform: Open Academy of Technology (OAT)
Business Licence: CN-5485888
Location: Abu Dhabi, United Arab Emirates
Email: care@zaynly.ae
Telephone: +971 56 900 4163
WhatsApp: +971 50 832 8692

Please include your registered email address and order number in all refund-related communications.

End of Refund & Cancellation Policy

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