Refund & Cancellation Policy

Open Academy of Technology (OAT)
Operated by ZAYNLY ARTIFICIAL INTELLIGENCE CONSULTANCY

Effective Date: 20 December 2024
Last Updated: 3 November 2026

1. Our Refund Commitment

OAT provides a voluntary 7-calendar-day refund request period for eligible course purchases.

This policy applies equally to self-paced courses and live online courses delivered through our Learning Management System (LMS).

Nothing in this policy limits mandatory statutory cancellation, refund, or consumer protection rights.

2. Refund Eligibility

A learner may request a voluntary refund within 7 calendar days of purchase, provided that:

  1. The refund request is submitted within the 7-day period.
  2. No more than 10% of the purchased course content has been accessed or completed.
  3. No course completion certificate has been issued.
  4. The learner has not downloaded, copied, or redistributed a substantial portion of restricted course materials.

Eligibility will be assessed using available LMS records and relevant transaction information.

These conditions apply to OAT’s voluntary refund offer. They do not restrict remedies required by applicable law.

3. Live Online Courses

Live online courses are managed through the OAT LMS, with scheduled sessions delivered using Google Meet where applicable.

They follow the same 7-day refund policy and eligibility conditions as self-paced courses.

There is no separate cancellation deadline solely because a course includes live online sessions.

Attendance at live sessions and access to course materials may be considered when determining whether the 10% content-access threshold has been exceeded, using the method disclosed in the course information.

If OAT cancels or materially fails to deliver a purchased course, appropriate remedies will be provided in accordance with applicable law.

4. Payment Methods and Refunds

Stripe payments: Approved refunds will normally be returned to the original payment method.

Bank transfers: Approved refunds will normally be returned through an appropriate bank transfer after necessary account verification.

Cash payments: Approved refunds will be processed through a documented, mutually agreed refund method, subject to applicable legal requirements.

We may request information reasonably necessary to verify the original purchase and prevent fraud.

5. How to Request a Refund

Email care@zaynly.ae with:

  • Your full name.
  • Registered account email.
  • Course title.
  • Order or payment reference.
  • Reason for requesting a refund.

We aim to acknowledge requests within 3 business days and communicate a decision within 7 business days, unless a shorter legally required timeframe applies.

6. Refund Processing

Approved refunds will be initiated promptly.

The time required for funds to reach the learner depends on the payment method, financial institution, and applicable legal requirements.

7. Access Following a Refund

When a course purchase is refunded in full, access to that purchased course may be terminated.

Records required for accounting, dispute resolution, or legal compliance may be retained.

8. Technical Problems and Service Failures

If a learner experiences a verified platform access problem, OAT will attempt to restore access.

Where a purchased course cannot be delivered as agreed, appropriate extensions, replacement access, refunds, or other legally required remedies will be offered.

9. Contact

Open Academy of Technology (OAT)
Operated by ZAYNLY ARTIFICIAL INTELLIGENCE CONSULTANCY
Email: care@zaynly.ae

Scroll to Top